Privacy Policy

This Privacy Policy explains how Alloy Bridge Cranes, a division of Alloy Fusion Inc., collects, uses, discloses, and protects personal information when you visit our website, submit a form, request a quote, book a consultation, or communicate with us.

1. How to contact us

Alloy Bridge Cranes
395 Harry Walker Parkway South, Newmarket, Ontario, Canada L3Y 8T3
(289) 212 9714
info@alloyfusion.ca

2. Information we collect

We may collect the following:

Contact information: name, email address, phone number, company name
Inquiry information: details about your facility, project requirements, photos or files you provide
Booking information: appointment details and scheduling preferences
Communications: emails, text messages, call notes, and form submissions
Technical data: IP address, device and browser details, approximate location, and website usage data through cookies and similar technologies

3. How we use information

We use personal information to:

Respond to inquiries and provide quotes
Schedule and manage consultations and site visits
Deliver services and communicate about projects
Provide customer support
Improve our website, services, and marketing
Meet legal, safety, regulatory, and record keeping obligations
Send informational or marketing messages when you have provided consent

4. Text messaging privacy and consent

If you provide your phone number, we may send text messages related to your inquiry, bookings, quotes, and services. If you explicitly opt in to marketing messages, we may also send promotional messages related to our services.

You can opt out at any time by replying STOP. You can request help by replying HELP or contacting us using the details above. Message frequency varies. Message and data rates may apply.

5. Mobile information sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may share information with subcontractors and service providers that support our services, such as customer service, hosting, analytics, booking, and message delivery, but only to perform services on our behalf and not for their own marketing.

6. When we share information

We may share personal information:

With service providers who help us operate our business and website
With professional advisors such as accountants, insurers, or legal counsel
When required by law, court order, or to protect rights, safety, and security
In connection with a business transaction such as a restructuring, merger, or sale, subject to appropriate safeguards

7. Cookies and analytics

We may use cookies and similar tools to understand website traffic and improve the site. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

8. Data retention

We keep personal information only as long as necessary for the purposes described above, including to maintain business records and comply with legal obligations. We may retain limited information to respect opt out requests.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

10. Your choices and rights

Depending on your location and applicable law, you may have the right to request access to or correction of your personal information. You can also withdraw consent for marketing communications at any time.

For text messages, you can opt out by replying STOP.

11. External links

Our website may link to third party websites. We are not responsible for their privacy practices. Review their policies before providing personal information.

12. Changes to this Privacy Policy

We may update this policy from time to time. We will post the updated version with a new effective date.